Frequently Asked Questions
Everything you need to know about your DTLR shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your status by logging into your DTLR account.
What is your return policy?
We accept returns within 30 days of the purchase date, provided the items are in original condition with tags attached. Please note that certain exclusive sneaker releases may be marked as final sale.
Do you offer international shipping?
Currently, DTLR only ships to addresses within the United States, including P.O. Boxes and military APO/FPO addresses.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to cancel or make modifications. You may return the items once they arrive according to our return policy.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through services like Klarna and PayPal.
Are the sneakers sold on DTLR authentic?
Yes, DTLR is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance. All products are 100% authentic and sourced directly from the manufacturers.